![]() ![]() In that case, we will need to know the e-mail address you use for Dropbox. If these steps make no difference whatsoever, we'd like to have one of our colleagues log a ticket for this on your behalf. Turn your device off (power it all the way off) and on (do not restart). Reinstall the Dropbox app: - Uninstall the Dropbox app. ![]() On the Cache section press "Clear Cache". Once you are on the Dropbox App Info, Tap on "Storage". Here is the solution that DropboxSupport on Twitter suggested for this issue:Ĭlear your cache on your Dropbox app on your device: - Go to the settings app on your home screen. I am unwilling to factory reset the phone because nothing else is failing - just Dropbox.Īny ideas? I haven't see anything addressing this specific issue on these forums. I have tried to contact Dropbox help via Twitter. I have uninstalled the Dropbox app and then reinstalled it. I have plenty of available memory on the phone. So I don't think my account is the problem - just the app on my cell phone. Dropbox works fine from my computer's internet browser. If I continue to tap on Dropbox's icon, I eventually get a warning box that says "Dropbox keeps stopping" with three options available below the warning: "App info", "Close app", and "Send feedback". When I tap on the app's icon I get the blue splash screen that I normally get when launching Dropbox, but then it vanishes and all I see is my normal home screen. Dropbox has always worked flawlessly on this phone as well as my previous phones. I have a Pixel 4a (5G) running Android 12 with the most current system update (as of March 9, 2022). ![]()
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